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TERMS & CONDITIONS

carstreet.ae is officially owned and operated by Car street car rental LLC.

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  • TERMS & CONDITIONS
  1. Rental Period

    Rental charges are on 24 hours basis with a grace period of 2 hours.

  2. Delivery & Collection

    CARSTREET will provide a free delivery and collection service in all the location mentioned provided that the rental period is above 5 days and when the hired vehicle is due for service. Outside the emirate delivery charges will be applicable depending on location. 
    If the rental period is below 3 days, delivery and collection is chargeable of AED 25/- each.
    In case of cancellation while car is being dispatched already to the location specified, there will be a delivery fee of AED 150/- which will be charged as cancellation charges and billed to the customer.

  3. Documents Required

    1. For visit visa holders, a valid international driving license issued by country of origin and national license is mandatory.
    2. For UAE citizens and expatriates with residence visa, a valid driving license as per UAE Law.
    3. User’s driving license copy
    4. Passport copy with valid visa page
  4. Driver Qualification

    Any driver above the age of 25 holding a valid driving license in the UAE is entitled to drive the rental vehicle under full insurance coverage.

    1. Express consent from CARSTREET Car Rental LLC
    2. Driver must be 25 years of age or older and holds a one year & above valid UAE issued driving license.
    3. Additional Driver can be added subject to above described driver qualifications and will be charged at AED 50/- per month.
    4. Driving License: Kindly note for the users driving under the international license on visit visa are requested to change their International License immediately to local License on transferring the visa status to residence or employment. Failing the same OCR takes no responsibility for the fines incurred or imposed by Authority.
    5. If the license is not transferable other than the permitted countries users are requested to return  the vehicle immediately. Failing so if any accident happens the insurance doesn’t cover any such claim, user will be fully responsible for the charges incurred on the same to repair the vehicle.
  5. Payment Terms

    Advance payment & security Amount equivalent to the rental amount will be taken before delivery. Traffic fines & Salik will be automatically debited to given credit / Debit card as and when it’s being posted by the authority.

    Debit Card Payment: (Subject to Approval)

    Advance payment & security deposit Amount of AED 1000/- or equivalent to the rental amount will be taken before delivery. The security deposit will be only refunded after 21 days on return of the vehicle if there is no pending outstanding on the contract.

  6. Mileage

    The rates are based on a maximum mileage cap as per the rental agreement. Mileage exceeding the agreed allowed mileage is chargeable.

    Note : All vehicles including 4X4 are designed for paved road use only. Desert off-road usage is not permitted and any such associated damage is chargeable in full.

  7. Insurance

    All CARSTREET vehicles are comprehensively insured. The details of the cover for Personal Accident will be provided on request.  All our cars are comprehensively insured, and your liability will be limited at AED 1500/- on Compact, Economy, Economy+, Compact Crossover, Mid Size and SUV. For Luxury vehicle liability will be @ AED 3500/-, in case of an accident due to your fault (which includes hit-and-run) as evidenced by the Police report. Clients have option to purchase CDW to waive this clause depending on the type of vehicle.

  8. Service, Maintenance & Repair

    The monthly rate also includes complete routine servicing including oil changes. For new vehicles, the first service will take place at 1000 kilometers and thereafter at every 10,000 kilometers or at three monthly intervals, whichever comes first. Repairs that are a result of normal wear and tear are also covered under this heading. All maintenance will be carried out at the dealer workshops as and when required. The Hirer will be responsible for any kind of vehicle misuse (misuse: motor sport, fun drive, rallying, towing or any activities that may damage the vehicle) & the repair charges will be debited on Hirer’s account.

    1. Tires

      Normal tire life is 60000 kilometer as per the manufacturer. Hirer is responsible for the change of tires in every 60000 kms. In case the tires need to be replaced before the above mentioned period, the cost of it has to be shared between the Lessor and the Lessee on a pro rate basis. Tire replacements due to the negligence of the Lessee will be at the Lessee's expense

    2. Hirer’s Negligence

      The hirer is responsible to ensure that all the times the vehicle is kept correctly filled with engine oil, coolant, battery water and other fluid levels as well as the tires are kept properly inflated and the odometer and other instruments are not interfered with or damaged. Failure to carry out these checks could result in damage to the vehicle. Any charges for servicing or repairs as a result of this negligence will be charged to lessee. Hirer is not supposed to drive the vehicle in water flood or saline water. In such cases, lessee is responsible to pay all charges for servicing or repairs as a result of engine/vehicle damage.

  9. CARSTREET Vehicle Check

    CARSTREET Car Rental will conduct its vehicle check on all vehicles after completion of service or repairs before being delivered to ensure that all vehicles are in excellent condition.

  10. Accidents

    Under normal circumstances the car should not be moved until police have arrived and given permission for this to be done. This condition is waived if the accident does not result in injuries to people or serious damage to vehicles. In such a situation vehicles must be moved to ease traffic flow. In the event of an accident, a police report and repair slip must be obtained from the appropriate police station. Whenever the leased car is considered as total loss, the contract would be closed and no replacement would be offered. A new quote with the current new market price would be submitted if recommended by the client. Hirer is not supposed to move/drive the vehicle if there is any water or oil leakage or warning light indicator.

  11. Replacement Vehicle

    The hirer will be entitled to a similar group replacement vehicle when the rented vehicle is in for service or repairs. Tel: +971 4 234 3210 or book through https://carstreet.ae

  12. Personal Belongings inside the Car

    Whenever customer/user returns the original/ replacement vehicle to any of CARSTREET Car Rental Stations/ Service Centre; customer/user has to take back all valuables and personal belongings; CARSTREET Car Rental is not responsible in case of any losses or damages of such belongings under CARSTREET Car Rental custody.

  13. No Smoking Policy & Cleanliness

    Lessee & passenger should not smoke inside the CARSTREET Car Rental vehicles. There will be a charge of AED 300 if the returned vehicles smell smoke cigarettes & butts. Also, the passenger has to ensure the vehicle is kept in good & clean conditions. if the seats are soiled and need to be shampooed additional cost may incur which we will notify at the time of service or when the vehicle report for maintenance.

  14. Fuel

    At the time of vehicle off hire and replacement, lessee has to fill the fuel tank same as of vehicle check out. Otherwise there will be an additional 10% service charge on top of fuel difference charge.

  15. Traffic Violations & Salik

    All costs incurred as a result of fines, Salik and other penalties (imposed by the traffic police or any other authorities for traffic violations) that take place during the lease contract will be the lessee’s responsibility and recovered accordingly. Traffic fine surcharge will be 10%  and salik will be AED 5/ per crossing. Major traffic offenses will be charged AED 250/- as Admin charges for each fine to clear the same.

  16. Illegal Act

    The vehicle will not be used for transportation of any illegal substances (Alcohol, drugs and etc.) or transports merchandise or transport for hire or any other illegal act. In case of fines or confiscation of the vehicle, the hirer is responsible for payments for all damages to the owner, like full value of the vehicle, fines, claims of passengers or third party and loss of income.

  17. Out of UAE Rental

    Hirer is not permitted to take the rental/lease vehicle out of UAE. If Hirer wants to take the vehicle to Sultanate of Oman, the following things are required from CARSTREET Car Rental.

    1. No objection letter
    2. Original registration card
    3. Oman Insurance * (Charges Apply)
  18. Off hire Terms

    For Off hiring the vehicle, customers are requested to officially send an email addressing to sales@carstreet.ae or go to book a service at our website take the collection reference number for your record. In case any request has been missed out, customer will be liable for the charges till the date of return, until the above information has been furnished.

  19. Breach of Contract

    Any breach of these Terms and Conditions can result in Hirer repossessing the car without prior notice.

  20. Renewal of Contract

    Customers who wish to renew the contract after 30 days are requested to call us 2-3 days in advance and make the payment. Failing to respond to the calls or emails CARSTREET reserves the right to charge the customer given credit card on the Due date or pull back the vehicle and move the vehicle status to wanted List.